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Contact us or read the frequently asked questions below for the right answer to your question.
Do you have a question? See the frequently asked questions below:
How can I pay?
At PyroProducts you can pay with various payment methods, including iDEAL, Bancontact, KBC/CBC, Belfius, Klarna and Sofort. In addition, the international credit cards Visa, Mastercard, American Express and PayPal are also accepted.
What is your delivery time?
Order on weekdays before 23:00? Then you will have your order in the Netherlands the next day.
For Belgium the delivery time is 1-2 working days. And for Germany 2 working days.
For other EU countries this varies from 2 to 5 working days.
What are the costs of shipping?
Netherlands: Free shipping
Belgium: Free shipping
Germany: Free shipping
Austria: The costs are €6.95, from €75 shipping is free.
Denmark: The costs are €6.95, from €75 shipping is free.
Italy: The costs are €7.95, from €75 shipping is free.
Spain: The costs are €7.95, from €75 shipping is free.
For more rates see our shipping policy
Will I receive a confirmation when my order has been shipped?
We will send you an order confirmation within one hour. If something has gone wrong, please feel free to contact our customer service. We are happy to assist you further. Also, always check your spam folder.
What do you understand by satisfaction guarantee?
Are you not satisfied? Please feel free to contact us via info@pyroproducts.nl via our contact form. We will then immediately get to work to see what we can do for you. ✉️
Can I cancel an order?
Canceling an order is not immediately possible. This is because our orders may already be processed in the warehouse. Do you want to cancel your order? Then please contact our customer service.
How can I return an order?
You can register your order for return with us up to 30 days after receipt. After registration, you have 14 days to send the product back. Return costs are at your own expense.
The product must be returned in its original condition, undamaged and – if possible – in the original packaging. In case of signs of use or damage, a depreciation may be deducted.
View all return conditions on our return page.
Where can I file my complaint?
It can always happen that something does not go exactly as planned. We recommend that you first report complaints to us by emailing info@pyroproducts.nl.
If this does not lead to a solution, it is possible to submit your dispute for mediation via WebwinkelKeur by clicking on the following link:
https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.
Are your reviews real?
We use Webwinkelkeur as a review platform. After placing an order with PyroProducts, Webwinkelkeur sends our customers an invitation to leave a review. The reviews are then scanned by Webwinkelkeur for authenticity.
More information about the review policy can be found here: What is Webwinkelkeur
Company Information
PyroProducts is part of MVDL E-Commerce, located at Industrieweg 10C in Waalwijk, Netherlands. (No visiting address)
The Chamber of Commerce number of PyroProducts is: 76084043, a Chamber of Commerce number shows that you are officially registered with the Chamber of Commerce. And therefore legally have a company.
We also have a VAT number: NL003035206B68. With a VAT number, you show customers and suppliers that you are a VAT-liable entrepreneur and must charge value added tax on your products.